Product Updates
← Back

Centralized automated email communication to streamline supply partner interaction.

DANIELA DAZA CASTROVistral labRenovationsSupply Units

Context & Problem

The current communication process between supply units and their partners suffers from fragmentation due to the reliance on multiple channels, primarily email and WhatsApp. This leads to scattered conversations, lack of traceability, and absence of centralized visibility when requesting clarifications. Consequently, the process of resolving missing or inaccurate information is slow, inefficient, and prone to operational delays.

The Solution (How it works)

To address these challenges, an automated communication flow has been integrated directly within the Supply Units application. This flow sends structured and targeted emails to partners whenever corrections or additional information are required. Key characteristics of this solution include:

  • Automated triggering of emails whenever clarification or data correction is necessary.
  • Clear and precise descriptions highlighting the missing or incorrect information.
  • Direct links embedded within the emails that navigate the partner to the exact section in the platform that requires attention or action.

This structured approach centralizes communication and guides partners to provide accurate and timely responses within a single platform, eliminating disparate messaging and enhancing accountability.

Expected Impact

By systematizing partner communication around automated and centralized emails, the entire clarification cycle is expedited and made more transparent. The anticipated benefits for Supply Analysts and the overall operation include:

  • Significant reduction in the time required to achieve unit readiness by rapidly addressing information gaps.
  • Accelerated resolution of missing or incorrect data through clear and actionable guidance.
  • Decrease in the need for manual follow-ups, freeing up operational resources for other critical tasks.

This technical enhancement fosters a more efficient supply process, improving collaboration with partners and operational throughput.