Divestments: investor self-service reservation, block and signature

Before this, every arras (deposit) contract meant manual prep and a back-and-forth by email or calls, with Ops or Legal acting as middlemen for every signature step and no easy way to track who was blocking what. At ~150 arras contracts/month, those small frictions added up to a real capacity problem. Divestments rebuilds this as a guided, self-service path: the investor reviews the package, confirms (“blocks”) the terms, and signs on their own, with the team only stepping in on exceptions.

Open it: investors.prophero.com/opportunities

Who uses it: individual investors (“persona física”) on the happy path. Investment Advisors can also trigger it on the client’s behalf from the Property Coach tool: propertycoaches.vistral.io

From opportunity to signed contract

Browse opportunities → configure the purchase → reserve → block → sign, all without scheduling a call with PropHero.
The investor picks a unit and sees price, gross yield and estimated rent immediately. The unit’s detail view shows what the price includes, the 10% arras deposit and annual costs, so there’s full clarity before committing.
An optional downloadable property sheet summarizes all costs and key features of the unit being reserved.
Reservation data (name, ID, email, phone, address) is entered once and is reused to generate the contract — no re-typing it for Ops or Legal.

Block and sign, without a middleman

Confirming (“Bloquear”) commits the investor to the terms in-product, which cuts down on last-minute changes, and the arras contract is generated automatically from the reservation data — no manual copy-paste, no version mismatches.
The contract is sent straight to the investor’s inbox and opens pre-filled in DocuSign for review and e-signature.
They can sign from mobile or desktop, on their own schedule — no office hours, no call required for the standard happy path.
One authoritative version at signature time, plus a full audit trail (who signed what, when) for defensibility on this legally sensitive step.

Team visibility and the advisor path

Every block triggers an automatic Slack notification with the property, the assigned Property Coach and the client, so Ops/Supply moves from chasing signatures to monitoring exceptions and a dashboard.
Edge cases (multi-owner, power of attorney, non-standard clauses) still escalate to Legal.
Investment Advisors aren’t limited to watching: from their own Property Coach tool, they can block a property and send the arras contract to the client directly, covering cases where the advisor drives the process.

Estimated impact

~30 min saved per contract (Ops/Legal/CX combined), across ~150 arras contracts/month → ~75 hours (~9 working days) freed up every month at current volume.
Read for capacity, not headcount: slack to absorb growth, improve SLAs, or spend more time on complex deals and exceptions.
Suggested KPIs going forward: median time from “contract ready” to “signed,” % signed without human intervention, internal minutes per contract (sampled monthly), exception rate, and investor satisfaction on this step.
Note: the 30 min/contract figure is an estimate — validate with a before/after time-and-motion sample (5–10 recent contracts) before citing it as a single source of truth.

Divestments turns arras signing from an email-driven, Ops/Legal-mediated process into a self-service block-and-sign flow investors complete on their own — faster, more consistent, and fully auditable.