Sales Agent (ValerIA): integrated with PropHero's systems and a human-escalation pipeline for critical cases.
Ignacio De La CubaAI Agents
Context and Problem
The Sales Agent relied on heterogeneous HubSpot flows and a non-standardized codebase, which created a heavy maintenance load. On top of that, critical cases (frustration, immediate purchase intent, data deletion requests) had no clear escalation path to the human team, so they were handled late or lost in the pipeline.
The Solution: Stable Sales Agent with Human Escalation
- Integrated with PropHero's systems: the Sales Agent is now fully integrated into the SDR workflow, with HubSpot as the single source of truth.
- Cleaned-up HubSpot flows and standardized codebase: redefined routes and code aligned with the shared agent core, delivering a stable process with minimal maintenance.
- Tickets pipeline for escalation: critical cases (frustration, immediate purchase intent, data deletion requests, etc.) are automatically routed to the human team for immediate intervention.
Expected Impact
- Less churn on sensitive cases: critical moments do not go without human response.
- Shorter sales cycle: immediate purchase intent is handled instantly.
- More stable operation: less maintenance on the agent, more capacity to iterate on the product.